Refund Policy

Last Updated: July 11, 2026

This Refund Policy is part of our Terms & Conditions and covers every paid product on getmyrvworth.com. Plain-English summary first, details below.

Quick summary

1. RV Valuation Tool (one-time $47)

Delivery guarantee. If your valuation report fails to generate and we cannot deliver a working report within 48 hours of you notifying us, we will refund your purchase in full — no questions asked.

7-day review window. Because the Valuation Tool is a digital product delivered immediately and each report costs us real compute to produce, purchases are otherwise generally final. If you're unsatisfied, email support@getmyrvworth.com within seven (7) days of purchase and we will review your request in good faith, case-by-case. We are not obligated to issue a refund after that period.

What a refund is not for. A valuation is a market estimate, not an appraisal or a promised sale price. Disagreement with the number, or a sale outcome different from the estimate, is not a defect (see the valuation disclaimer).

2. Dealer Subscriptions (monthly, auto-renewing)

Cancel anytime, self-serve. Cancel from your dealer dashboard (Dealer plan → Manage billing) or by emailing support@getmyrvworth.com. Cancellation is as easy as signing up — no phone call, no retention hoops.

When it takes effect. Cancellation stops future renewals; you keep full access through the end of the current paid billing period. We do not issue refunds for partial billing periods already started.

Rooftop changes. Adding or removing rooftops mid-cycle is prorated automatically on your invoice — reducing rooftops creates a proration credit rather than a cash refund.

Overage charges. Valuations beyond your included monthly amount bill at $4 each and are non-refundable once the valuation has been generated.

Founding pricing. Founding rates remain locked only while your subscription is continuously active. Canceling ends founding pricing; we cannot guarantee it will be available if you resubscribe.

Billing errors. If we ever bill you incorrectly, tell us within 60 days and we will correct it promptly — that one has no time limit on our good faith, just on how fast we can fix it.

3. Lead Marketplace (dealers)

Purchases are final. When you buy a lead, it is exclusively assigned to your dealership and its contact details are delivered immediately — so lead purchases are not refundable in cash.

Bad-lead credit guarantee. If a purchased lead is genuinely bad — for example, the phone number is disconnected and the email bounces, or the person says they never submitted a request — flag it from your dashboard (My leads → Report bad). Qualifying flags are credited automatically at the price you effectively paid for that lead, as account credit applied to your future lead purchases. Credits are not redeemable for cash.

What the guarantee is not for. A lead who doesn't answer, takes time to respond, chooses another dealer, or changes their mind is a normal sales outcome, not a bad lead. Abuse of the flag system (flagging leads you successfully contacted) may result in loss of marketplace access.

4. How to request a refund

Email support@getmyrvworth.com from the email on your account with your name and what you purchased. We respond within 2 business days. Approved refunds are returned to the original payment method via Stripe, typically within 5–10 business days depending on your bank.

5. Chargebacks

Please contact us before disputing a charge with your bank — nearly every issue is faster to fix directly. We keep records of purchases, deliveries, report generations, consents, and cancellations and will provide them in response to any payment dispute.

Questions? Get My RV Worth LLC · 1741 W 14000 S, Bluffdale, UT 84065 · support@getmyrvworth.com · (385) 831-0589

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